Together with safety, customer satisfaction is a top priority for the Polytechnic of Leiria. We want to make sure that you always have a solution to your problem.


Travel assistance 24h / day, 7 days a week

If your bike is broken and/or you can't return where you want and need a trailer, please contact one of our partners closest to the place of the occurrence here.


Assistance in case of accident

If you have been involved in an accident and you want to participate, you should act as follows:

1. Call the authorities.
2. Take pictures, if possible.
3. Send the participation document to


Assistance in theft/robbery

In case of theft or loss, the user must immediately:


1 - Report the team U-Bike - Polytechnic of Leiria


This step should not condition the following. But through communication of theft or loss it is possible to block the motor assistance of the bicycle and to track the location of the bicycle, which may be useful for the next step.
Call (+351) 300 009 800 (weekdays from 09:00 am to 12:30 pm and from 2:00 pm to 5:30 pm) or Use the Mobile APP.


2 - Submit a complaint to the competent authorities


This step allows for the occurrence to be formalized, allows for monitoring of the case by the security authorities and subsequently activating the insurance.


3 - Formalize the occurrence


Communicate through the address, within a maximum of 24 hours, attaching a copy of the complaint.


Other types of assistance

Use the Mobile APP, the Help Form or call (+351) 300 009 800 (weekdays from 09:00 am to 12:30 pm and from 2:00 pm to 5:30 pm).